BARBERSHOP OWNER? APPLY FOR A WHOLESALE ACCOUNT!

FAQ’s

FAQ's

Find all answers for your questions
Get Started

FAQ's

Find all answers for your questions
Get Started

we promise

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EASY RETURNS

Just Contact Us
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FULLY LICENSED

in Massachusetts
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Customer Satisfaction

Our priority

Need Help ?

Business Hours:
Monday to Friday 9AM to 8PM
Email:
info@southwestcosmetics.com
Tel:
(908) 448-6326

Frequently Asked Questions

Do I need an account to be able to place an order?

No. Retail customers can order from the website by simply adding the item(s) to your cart and proceeding through the checkout as normal. Retail customers without a verified business will NOT be approved for a wholesale account.

When will my order ship?

Orders are generally processed within 1-2 business days unless otherwise indicated on the website. From there, your order will be placed in priority sequence for shipping.

What is the charge for shipping?

Shipping is calculated before the final checkout page. Shipping rates will vary depending on products, weights, and location. FREE shipping will be activated for any orders over $600.

How long does shipping take?

Shipping times will vary depending on the carrier and the destination.

How can I track my order?

Once the shipment has been created in our warehouse, you will receive an email with the tracking number. This number can then be entered on the carrier’s tracking site to view the most recent scan information. *PLEASE NOTE* Tracking information is only updated once the package has been scanned in at the carrier’s facility.

I need general help. Where can I go?
If you require assistance with anything related to a product or order, you can contact us by sending a support ticket to info@mensevolutioncosmetics.com or connect with us via our live chat option on the website.
I need to return/exchange an item.
If you have a defective item or were shipped the wrong item, you can contact us at info@mensevolutioncosmetics.com and provide us with all the relevant information. We will be in contact with you via our ticketing system on how to go about processing a return/exchange.
My package says delivered but I have not received it.
The most up to date tracking information is available on the carrier’s website with your tracking number. If tracking information says the package was delivered and several days have passed with no new information, you can reach out directly to the carrier to inquire about status.
I would like to make changes to an existing order.
Please note, once an order has been submitted on our website, we are no longer able to make changes to the order. In this case, you can reach us at info@mensevolutioncosmetics.com and explain the situation. We will then be in touch with you from there.
I would like to cancel my order.
Please reach us via our ticketing support system at info@mensevolutioncosmetics.com or via our live chat option. PLEASE NOTE: Once an order has been shipped, we are no longer able to cancel it.

Customer Reviews

“ I have been using Mens Evolution products for months and am very happy with the quality of the products. It's really worth it! “

Mike C. -

Malden, MA
“ Mens Evolution products are amazing and for a price I can afford. Whenever I can I am ordering more products here on the website. I highly recommend! “

Rafael Oliveira -

Everett, MA
“ As a barbershop owner, I have been able to offer my customers the quality products that only Mens Evolution has to offer. Thanks for the great customer service as well. “

Oliver P. -

Medford, MA
Products made for the barbers, by the barbers.
(908) 448-6326
568 Broadway, Everett, MA 02149
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